> For the complete documentation index, see [llms.txt](https://vortexbey.gitbook.io/untitled/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://vortexbey.gitbook.io/untitled/information/discord-roles.md).

# Discord Roles

{% hint style="warning" %}
**To verify your roles, make sure you are the buyer of the asset and not a re-purchase from a third party.**
{% endhint %}

In our community you can use your customer role to access multiple unique activities that others will not be able to. Here we will leave a small guide with general questions and answers to solve any problem you may have during the role claim and asset verification.

<details>

<summary>The discord bot is not assigning roles</summary>

It can be for several reasons, the main one is that the asset is not completely yours and has been a transfer between accounts, which does not include customer roles.

If you are a customer and cannot claim your roles, use the ticket system, where we will give you the support corresponding to your current case.

</details>

### **How do I get my roles?**

Obtaining roles is very simple, in our community we have a channel called #claim, which allows us to claim roles using our Tebex bot.

Please remember that if you are not the actual buyer of the asset, that is, if you bought it from a third party, then you will not be able to make this role claim, because the buying and selling of assets is not allowed in many stores or communities like VortexBey store.


---

# Agent Instructions
This documentation is published with GitBook. GitBook is the documentation platform designed so that both humans and AI agents can read, navigate, and reason over technical content effectively. Learn more at gitbook.com.

## Querying This Documentation
If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question.

Perform an HTTP GET request on the current page URL with the `ask` query parameter, and the optional `goal` query parameter:

```
GET https://vortexbey.gitbook.io/untitled/information/discord-roles.md?ask=<question>&goal=<endgoal>
```

`ask` is the immediate question: it should be specific, self-contained, and written in natural language.
`goal` is optional and describes the broader end goal you are ultimately trying to accomplish on behalf of the user. GitBook uses it to tailor the answer towards what is most useful for that goal.

The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.

Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.